— Communications
Slack routing & escalation.
Confirm names / ownership in the live team directory before delivery, then use the correct channel rather than DMing leadership.
| Channel | Purpose |
|---|---|
#deliverables | Build requests, build status, deliverable questions. Tag Athena to create a task and CC Marta when required. |
#deliverables-process | Task automation, forms, redirects, and process bugs. |
#acquisity-comms-feedback | Acquisity access, how-it-works questions, bugs, and product feedback. |
#athena-feedback | Record, ticketing, product-label, linking, merge, and UI issues. |
#ai-auto-agency | AM judgement calls, support, and "I do not know how to answer this client" questions. |
#ai-auto-agency-announcements | READ ONLY channel, for all updates and announcements AMs should be aware of. |
#ai-auto-agency-am-general | General channel for sharing helpful info with the other AMs and team. |
#whop-ad-spend-reimbursements | Reimbursement, account suspension, or charge questions for ad spend. |
#risk-prevention-team | Refund threats or early risk signals. Flag risk before it becomes a refund. |
#refund-requests | Channel for all active refund requests. |
#campaigns-questions / #campaigns-team-requests | Campaign questions, ad requests, and updates. |
#internal-tech-issues | General internal tooling issues, bugs to flag. |
#auto-ams-eods | Sharing end-of-day reports for the account management team. |
#dfy-sales-team-general | DFY closer placement requests or anything similar. |
#closer-placements | Submit closer placement requests. |
#ai-auto-agency-am-coaching | Coaching channel for sharing all coaching tips and helpful information based on actual call recording reviews. |
#ai-auto-agency-am-support | Get answers to questions you need support on directly from your manager — there are no stupid questions here! |
Not in a channel?
If you're currently not in any one of the mentioned channels — DM Marta Daborn directly.
Escalation format — DM to manager
@[owner] - [Client Name] - [one-sentence blocker]. Tried: [what has already been done]. Client status: [calm / frustrated / refund risk]. Need: [decision / access / status / senior on call].